Booking terms

The ladder, the deposit and the cancelled hour

Half of the ladder figure confirms most body-to-body bookings, a first booking from a new name among them, and what a cancellation costs follows the notice you give. One booking is settled in full at the door: an hour or two, wanted today, for a client someone on the roster has visited before.

The ladder, and the half beside each rung

The sums themselves are printed as a ladder on each woman's therapist profile, from the shortest session to the longest. Here the same ladder is described in shares rather than figures, because the split is identical on every rung: the half paid ahead when a deposit applies, and the half left to settle on arrival. A line is for one therapist and one client unless it names a pair or a couple.

  • An hour, ninety minutes, two hours or three hours: one half ahead, the other half on arrival, whatever the day.
  • A pair of therapists with one client, at any of those lengths, costs twice the single-therapist rung and divides down the middle all the same.
  • A couple with a therapist each costs twice the couple rung for the same length, again split into two equal halves.
  • The eight-hour overnight with one therapist is a single fixed block, cheaper than eight hours counted separately, and half of it holds the night.
  • A couple sharing one therapist overnight pays double that block, with the same half sent ahead.
  • A pair of therapists with one client overnight is charged at the pair's hourly figure for all eight hours, halved in the usual way.

An hour added past three is charged at the hourly figure of its own rung, whether that rung is one therapist, a pair or a couple with two. Inside the ring nothing is added for a late hour, a weekend or the journey, so a deposit is never more than half the plain ladder figure.

Seven classes that carry the half

Half the fee is paid ahead on a booking that falls into any one of these seven classes:

  • a booking made more than twenty-four hours before the time it starts;
  • an overnight;
  • a booking for two therapists, at any length;
  • a Schiphol or airport-hotel booking, which is by arrangement, with the journey time agreed with you before anything is fixed;
  • a peak date, King's Day, ADE, Pride, Christmas, New Year and the large conference weeks among them, and the reply in the thread says whether your date counts;
  • a session of three hours or longer, a same-day one included;
  • the first booking a client makes with the house, on every rung.

A booking outside all seven is paid in one sum when she arrives. That leaves one case: a single therapist for an hour or two, wanted today inside the ring, by a client someone on the roster has visited before. Once a first session has gone ahead as agreed, that client's next same-day hour or two moves to the door.

How the money travels

Every figure on this site is a euro figure, and the euro figure is the price of the booking. Card is the first way to pay a deposit; Revolut, Wise or cryptocurrency are there for a client who prefers one of them. The booking conversation states the exact deposit and the way to send it in writing, and the deposit is settled before she sets out. What the deposit leaves is settled on arrival, by card or in cash. Cash in a major currency other than euro is fine, and the amount in that currency is written into the thread before she leaves for your address. The booking page lays the messages out in sequence.

Cancelling, measured by notice

Cancelling a booking never leaves a client owing damages. The house keeps only the part of the fee it has already earned at the moment the cancellation arrives in the thread, and the notice given fixes that part:

  • with more than twenty-four hours to go before the booked time, nothing is kept and the whole deposit is paid back;
  • inside the final twenty-four hours, while she has not yet set out, half the deposit is kept as fee already earned and the other half is paid back;
  • after she has set out, the whole deposit is kept as fee already earned.

When the cancelled hour is taken by another client, the whole deposit is paid back. A client who can show that the house lost less than the part it kept is charged only that lower sum.

Two cancelled evenings

A first-time client books ninety minutes of nuru for Friday and sends half of that fee on Tuesday. On Wednesday he writes that the trip is off; Friday is still two days away, so every cent of his half goes back to his card.

A guest who has sent half the overnight block cancels at six in the evening for a ten o'clock start. Her therapist has not left yet, so a quarter of the overnight fee, which is half of what was sent, stays as fee earned and the other quarter returns; should another client take that night, the kept half is paid back as well.

One free move

A booking may be moved once without cost. Two conditions apply: you ask in the thread more than twenty-four hours before the booked time, and the new date falls no more than fourteen days after the old one. Meet both and the deposit travels with the booking in full. A second move, or a move asked for inside the final twenty-four hours, is priced on the notice scale above as a cancellation sent at that moment, and whatever the scale does not keep goes forward to the new date.

A booking taken without a deposit

The returning client's same-day hour or two carries nothing ahead. Cancelled before she has set out, it leaves nothing to settle. Cancelled after she has set out, it costs only the part of the fee that her journey represents.

If the house cannot perform

If the house is unable to perform a booking, the client decides what happens to the deposit. He may have all of it paid back. He may instead leave it with the house against a later session, and it is held for as long as he needs to settle on a date. If the therapist you chose cannot come, you are told as soon as the house knows, and you either choose someone else on the roster or take the deposit back.

A cold, a delayed train or a change of mind is a change on the client's side, and it is a move or a cancellation measured on the scale above.

The fourteen-day right

A booking agreed by message is a contract concluded at a distance. The rules for such contracts sit in Book 6 of the Dutch Civil Code, articles 6:230m to 6:230z, which carry the EU Consumer Rights Directive into Dutch law. Under those articles a consumer normally has a fourteen-day period in which to withdraw from a distance contract. Article 6:230p names contracts to which that right does not apply, and services related to leisure activities where the contract fixes a specific date or period are one of them. A booking with this house is always for a named hour on a named day, and that is the kind of contract the exception is written for. For a body-to-body booking, then, the fourteen-day right does not arise.

For a same-day session there is a second footing as well. Before she sets out, the booking conversation asks you to confirm that you want the session performed at once, and that you understand the fourteen-day right will not apply once it has been performed. Everything else that governs a booking is in the terms.

A session that ends early

A client who ends a session before the booked time is up still owes the full fee. The hour was reserved for him, she made the journey to his room, and the minutes left over cannot be offered to anyone else that day.

What a body-to-body session includes, and where its limits lie, is for your therapist to decide. Should her safety or her comfort be disregarded, or a limit she has stated be pressed, she stops the visit on the spot. If she has already reached your room when that happens, the fee for the reserved time remains due, because that time was held for you and the journey was already made, and no charge of any kind is added to it.

False bookings and the internal note

The listing criteria are these, and a booking that meets any one of them is a false booking:

  • the name given is not the client's own name;
  • the number or profile used belongs to another person;
  • the booking was made as a prank;
  • a no-show followed a booking that meets one of the three points above.

A missed appointment on its own is not a listing criterion. It counts as a cancellation, and the notice scale deals with it.

When a booking meets a criterion, or when a visit ends because a limit was pressed, the house writes a short internal note. The note records the date, what happened, and the name and number the booking was made with. The house holds the note for twelve months. It stays inside the house and is given to no other person or business. Its only use is deciding whether to accept a further booking from the same person. The privacy page explains what is recorded and how to object to the note or ask for it to be corrected or removed. If what the note describes may amount to a criminal offence, the house may report it to the police.

A client who books under his own name and opens the door at the agreed hour never comes near any of this. The note exists because the therapists travel alone to rooms they have never seen.

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